Shipping policy

At Kelvany, we’re committed to making your ordering and delivery experience as smooth as possible. Please review the information below regarding processing, shipping, tracking, and delivery.

Processing Time

  • All orders are processed within 1–3 business days, excluding weekends and public holidays.
  • Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
  • During holidays or periods of unusually high order volume, processing may occasionally take slightly longer.

Shipping Time

  • After your order has been processed, estimated delivery typically takes 8–12 business days.
  • Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, weather conditions, or other transportation disruptions.

Please note that processing time and shipping time are separate. Your total estimated delivery timeframe is therefore approximately 8–12 business days from the date your order is placed.

Shipping Costs

  • We offer free standard shipping on eligible orders.
  • Any applicable shipping charges, if relevant to your destination or selected shipping method, will be clearly displayed at checkout before payment.

Order Tracking

  • Once your order has shipped, you will receive an email containing your tracking number and tracking link.
  • Tracking information may take approximately 24–48 hours after shipment to update in the carrier’s system.
  • If your tracking information has not updated for an extended period, please contact us at Contact@Kelvany.com.

Shipping Carriers

Kelvany works with trusted shipping and logistics partners to deliver orders safely and efficiently.

The specific carrier used may vary depending on your location, fulfillment center, and shipping availability.

Shipping Address

Please carefully review your shipping information before completing your purchase.

  • Customers are responsible for providing an accurate and complete delivery address.
  • If you notice an error after placing your order, contact us immediately at Contact@Kelvany.com.
  • We will do our best to update your information before the order is processed, but we cannot guarantee that changes can be made once an order has shipped.
  • Kelvany cannot be held responsible for delivery delays or lost packages resulting from incorrect or incomplete addresses provided at checkout.

Delayed Packages

Occasional delays may occur due to circumstances outside our control.

If your order has passed the estimated delivery timeframe, please contact us at  Contact@Kelvany.com with your order number and we will assist you in investigating the shipment.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at Contact@Kelvany.com.

For damaged orders, please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage

We will review the situation and, where appropriate, arrange a replacement or refund in accordance with our store policies.

Multiple Packages

In some cases, items from the same order may be shipped separately depending on availability or fulfillment location.

If this happens, you may receive more than one tracking number and your items may arrive at different times.

Returns & Exchanges

For information regarding returns, refunds, and exchanges, please refer to our Refund & Return Policy.

Contact Us

If you have any questions about your order, shipping status, or tracking information, please contact:

Kelvany Customer Support

Email: Contact@Kelvany.com

We’ll be happy to assist you.